UK IRELAND WORLDWIDE

Delivery

We aim to process and dispatch all orders within 1-2 working days of purchase. We will use Royal Mail delivery service for all orders. Items will be sent via special delivery/tracked and will require and signature upon delivery unless otherwise stated.

All our orders are subject to availability, we will be in touch with you at the earliest opportunity should there be any delay in dispatching your order.

Collection in Store – FREE

Orders Over £50.00 – FREE

Special Delivery Guaranteed -£7.50

Signed for 1st Class – £5.00

Signed for 2nd Class - £4.00

Republic of Ireland Tracked - £8.00

Rest of the E.U £15.00

Rest of the World £25.00

Please note we will not be held accountable for any delays in deliveries times when item has been dispatched. All timeframes are estimations and please allow extra time around holiday periods such as bank holidays.

Returns

Please note that our return guidelines strictly apply to items purchased directly from our website. Please contact the store directly or visit in store to review return our store returns policy if you have any queries.

If for any reason you are unhappy with your purchase, we will be happy to exchange or refund your order. Please note that we will not accept returns for earrings due to health and hygiene regulations and doesn’t affect your statutory rights.

We cannot accept returns for any items of jewellery that has been specially ordered, adjusted or personalised at the customer’s request. Please refer to the following guidelines when returning an order to us.

  • Product must be returned in original packaging
  • Product must be in pristine condition, unworn and show no signs of use
  • Proof of purchase must be supplied
  • Returned within 30 days of original purchase date

 

Please note we are unable to refund any postage or packaging costs incurred in the return of your purchase. We will only cover the postage or return costs incurred if we have made an error where we are responsible, or the product is faulty.

We will not accept liability for any return that is lost or damaged in transit, it is the responsibility of the customer to ensure that they use adequate return packaging and we would strongly recommend using a tracked or registered method of return service who can cover your loss/damage of your parcel.

Adrian & Co Jewellers accept no liability for said items until safely received on the companies registered premises.

All returns should be addressed for the attention of:

Online Returns

Adrian & Co Jewellers

21 William Street

Cookstown

Co Tyrone

BT80 8AX

We aim to process all returns within 10 days of returned confirmation to store.

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