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Terms and Conditions

 

Please read and understand our terms and conditions below before continuing to use this website.

By accessing and ordering from this website you are agreeing to the following terms and conditions.

This website is owned, operated and managed by Adrian & Co Jewellers Ltd with a

registered head office address located at:

21 William Street

Cookstown

Co Tyrone

BT80 8AX

Northern Ireland

 

Terminology

"Your" "You” and “Customer”, refers to you, the person accessing or purchasing from this website.

"We”, "Us”, "Our” "The Company” "Adrian & Co Jewellers Ltd” and "Adrian & Co” refers to our company Adrian & Co Jewellers.

 

Site Content

We will ensure to the best of our ability that all information shown on our website is

accurate at the time of publishing. This includes the following:

  • Product descriptions
  • Pricing
  • Images
  • Stock levels

Please note that we reserve the right to make amendments or changes to any information displayed incorrectly. If there is pricing error in regard to an order you have placed, we will contact you directly to inform you and reserve the right to reject any orders placed and offer and alternative solution or a full refund. If you require any additional information regarding a product, please do not hesitate to contact us.

 

Pricing

All our prices are displayed in GBP and are inclusive of VAT. We take care to ensure that all our products are priced accurately and reserve the right to change prices at any time due to promotional activity or RRP amendments.

 

Placing Orders

You will receive an email conformation upon completion of your order outlining the details of your order. This conformation does not act as acceptance of your order, which is subject to the following:

  • The product being in stock and available for delivery
  • The information and pricing being correct
  • Payment being authorised
  • Shipping and billing information being accurate

In the unfortunate event that we may need to cancel an order, we will be in contact with you are the earliest opportunity to offer an alternative solution such as offering a refund or alternative product.

 

Payments & Security

We accept the following payments methods:

  • All major credit/debit cards
  • Paypal

Please note that exchange rates are based on you own banks conversion rates.

All payments are subject to validation checks and authorisation by the card issuer.

Payment will be taken from your account once the payment has been authorised.

We reserve the right to cancel any orders where payments cannot be completed.

We will not dispatch any orders until all payments have been completed and verified through relevant checks, we may contact the customer where billing and shipping addresses do not match.

If a payment has not be authorised the goods remain the legal property of Adrian & Co Jewellers Ltd and will not be dispatched.

We do not hold a record of any customers credit/debit card details on file.

 

Cancelling an Order

If after placing an order you change your mind you will be able to cancel you order at any time before we have sent out an Order Despatch email. Please contact us via telephone or email to cancel your order, we will require your name and order number to process the cancellation.

If you decide to cancel part of an order the postage and packaging charge will be recalculated, this may affect your delivery charge. For example, if your original order was over £50 worth of goods and qualified for free postage and you then cancel an item decreasing the value of goods to less than £50 you will no longer qualify for free standard delivery. 

Once an order has been dispatched the customer will take responsibility for the cost of returning the products at which point the request will be completed. You will have to refer to the correct returns policy guidelines.

 

Delivery

We are happy to deliver throughout the United Kingdom, Republic of Ireland, Europe and worldwide.

At the time of placing your order you will be advised of an approximate delivery estimate, we endeavour to deliver within the delivery timeframe however there may be rare occasions that we are unable to deliver your order within the suggested timeframe.

As all delivers are handled by third party courier’s delivery times may be affected by circumstances beyond our control.

If you are unhappy with your purchase and decide to return it for a refund, any delivery charges paid will only be reimbursed if the product is deemed to be damaged/faulty

 

In Store Collection

The collection date will be dependent on stock availability and the store opening times, which may be subject to change without prior notice.

You will need to bring the card used to pay for the order along with the order number. Only the customer who submitted the order will be authorised to collect their order in store.

 

Guarantee

We trust all our products to be of the highest quality and will guarantee everything against manufacturing defects. Please ensure to retain your proof of purchase and guarantee booklet enclosed within the product box as this acts as your full manufacturing warranty. If your item has a manufacturing defect, please contact us to arrange return. These rights are additional to and do not detract from your statutory rights.

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